Terms & Conditions
The Contract

1.1: Blinds Superstore site invites You to buy Goods from Us. A legally binding contract with You will only arise once Blinds superstore has received payment for the Goods in full from You. We shall notify You of acceptance of Your order by e-mail to the e-mail address given by You in the order form. We regret We cannot accept orders placed by persons located or resident outside of the United Kingdom.


2.1: The price for any Goods ordered by You will be the price shown on the order confirmation page of the Blinds superstore web-site at the time You place Your order and will include all taxes applicable.

2.2: In addition to the price, a delivery charge may be payable in respect of deliveries made to locations within the UK mainland other than orders for sample swatches of fabric alone. The delivery charge will be that shown on the order confirmation section of the Blinds superstore web-site at the time You place Your order. If there is any change in the delivery charge payable We will notify You before Your order is accepted by Us and ask You to confirm that You wish to proceed with Your order.

2.3: Subject to clause 6, We will debit the price, plus any delivery charge, from Your debit or credit card when We receive Your order or as soon as reasonably practicable thereafter. If more than one item is ordered We may deliver the Goods in instalments but, if We do, We will not charge more than one delivery fee.

Right for You to Cancel Your Contract

3.1: You cannot change or cancel Your order if the Goods You have ordered are manufactured, measured or custom-made to Your requirements or specifications as these Goods will not be re used by Us. We regret that once Your order has been accepted by Us in relation to such Goods and entered on Our manufacturing process We are unable to accept any changes to these Goods or cancellation of Your order If you do wish to change or cancel your order Blinds superstore must be notified immediatley either by email or by telephone and we will try to assist you. However most orders are processed within 30minutes of ordering and the manufacturing begins immediately.
3.2: We strongly recommend that all customers take advantage of our FREE sampling service to ensure you are happy with colours and quality of the product you wish to order. If you order without exercising this FREE option we cannot issue any refund due to you not liking the colour or quality of the product. 
3.3: As all the Goods which You order are manufactured according to the measurements You provide in Your order it is very important that you are happy with the quality and colour of the product you have selected BEFORE ordering. We cannot accept the return of the Goods by reason of the colour or quality provided being not to your liking. We therefore STRONGLY advise you take full advantage of our FREE SAMPLING SERVICE to ensure you are happy. or call Our enquiry line on or contact Us by e-mail on if You would like guidance 

Cancellation by Us

4.1:  We reserve the right to cancel Your order if:
4.1.1:  We have insufficient stock to deliver the Goods You have ordered
4.1.2:  You require delivery outside the United Kingdom; or
4.1.3:  One or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers.
4.1.4: When using a promotional code a incorrect price has occurred giving more discount than initially agreed.

4.2: If We do cancel Your order We will notify You by e-mail and will re-credit to Your account any sum d ducted by Us from Your debit or credit card as soon as possible but in any event within 30 days of Your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Stock Shortages

5.1: If the Goods or the fabric You order are unavailable We will notify You as soon as possible and suggest a suitable replacement.

Product Descriptions and Measurement

6.1: The product information and photographs contained within Our web-site are provided for illustrative purposes only and We cannot warrant that they are accurate. If You are in any doubt as to the precise nature of the product or fabric You wish to order, You are advised to order a free sample of the product. Due to colour variations between product batches we cannot guarantee shade matching, this can vary drastically where product ranges will maintain their product name however the product may vary in colour or texture due do batch differences. In some events fabrics may be discontinued and replaced with others fabrics however the fabric will retain the same original product name. Due to the print design of some pattern fabrics it is not guaranteed the fabric will reflect the full range of colours or pattern design, if You are in any doubt as to the precise nature of the fabric you are advised to call Our enquiry line on or contact Us by e-mail on

6.2: As the Goods which You order are manufactured according to the measurements You provide in Your order it is very important that Your measurements are accurate. We cannot accept the return of the Goods by reason of the measurements provided being incorrect. You are advised to read the How to Measure and Fit pages of Our web-site or call Our enquiry line on or contact Us by e-mail on if You would like guidance on how to take the required measurements accurately.

6.3: Whilst every attempt will be made by Blinds superstore to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation, change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change.

6.4: Goods which You order are manufactured according to the measurements, You provide, due to the nature of bespoke blinds manufactured sizes may vary within a tolerance of 10mm and shall not entitle you to reject the goods.

6.5: Do I Need to Buy Hardware or Screws? All hardware is provided with the exception of screws. This is due to the fact that differing screws are needed in differing applications. The exact length and type of screw will vary depending on whether you are mounting your blinds into drywall, wood, concrete or metal. As a result we do not send mounting screws with your order.

Delivering Your Goods

7.1: Blinds superstore will deliver Your goods to the address You have provided on the order form for delivery as soon as possible after Your order is acknowledged by you and in any event within 30 WORKING days of the day after Your order was placed unless a later date is agreed with You. We will advise You of the estimated delivery date when We accept Your order. We normally aim to deliver Goods within approx 10 working days of acceptance of Your Order. The date notified to You will be an estimate only and We give no warranty that We will be able to deliver on that date. Delivery times are between 9.30am – 5:30pm Monday to Friday. Times may increase to up to 40 days during the Christmas Period and around bank holidays.

7.2: Notwithstanding clause 7.1, whilst we shall use our reasonable endeavours to meet the delivery date specified by You on the order form if We shall not be able to accept this delivery date We reserve the right to require You to select an alternative delivery date by notifying Us by e-mail at with Your order number or call the order help-line on with Your order number.

7.3: Ownership of, and risk in, the Goods will pass to You once they have been delivered to You. If You return the Goods under clauses 3 or 8, ownership of, and risk in the Goods returned will pass to Us on receipt of the Goods by Us.

7.4: On delivery of your goods please check you have received the required amount before signing with the courier. If you have not received the required amount of blinds please do not open the order at all before calling us on 01253 798 512. This may affect your guarantee.

Defective Goods

8.1: Blinds superstore warrants that all Goods sold to You will be free from defects in material and workmanship for a period of 12 months from delivery of the goods to You.

8.2: If Your Goods are defective on delivery or a defect arises within the following 12 months, You are entitled to return them to Us provided You have first contacted Us through the telephone order help-line or e-mail address shown on Our web-site, or in writing at the address set out in the Contact Us section of Our web-site, giving Us details of the defects, but only if We have agreed that the Goods should be returned to Us. If it appears that the Goods are defective We will promptly arrange:-
8.2.1: for a courier to collect the defective Goods from You in order to repair the Goods and return the repaired Goods to You, free of charge; or
8.2.2: for a courier to collect the defective Goods from You and simultaneously deliver replacement Goods of similar quality and specification, free of charge; or

8.3: No liability under clause 8.2 shall arise unless the price and the delivery charge have been paid in full on or before delivery.

8.4 If the Goods are not defective, or are returned to Us after the period of 12 months from delivery of the Goods, or they have been modified, misused or the subject of negligence, You will be responsible for the payment of Our charges on a time and materials basis in respect of any repairs and collection and return of the Goods which We agree to carry out at Your request. We shall be entitled to debit such charge on the debit or credit card which You used to order the Goods provided We notify You of the amount of such charges before carrying out the repair.

8.5: Except where You are a consumer, Blinds superstore will not be liable for any indirect or consequential loss or damage or loss of profits arising out of Our supply or failure to supply the Goods to You.

8.6: The rights You have under clauses 8.1 and 8.2 above do not in any way seek to limit Blinds superstore liability for death or personal injury resulting from Blinds superstore negligence and they do not limit any statutory rights You have as a consumer.

8.7: You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from Our website. The importation or exportation of certain of Our goods to You may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods You purchase.

8.8: Except where You are acting as a consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or condition of the Goods whether implied by statute or common law or otherwise are excluded to fullest extent of the law.

8.9: Blinds Superstore will not take any responsibility for costs occurring from tradesmen fitting defective goods as all orders should have been checked and approved by the customer on arrival. 

8.10: Blinds Superstore reserve the right to request photographs of faulty goods, which may include showing incorrect measurements of blinds.

Use of Cards

By placing an order You authorise Blinds superstore at its discretion to carry out a credit reference or other enquiry upon Your financial status as Blinds superstore thinks fit and You agree to provide such written authorisations which may be required for the purposes of such enquiry. In the absence of such authorisation We will be unable to process Your order.


No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, the pages of this web-site or by any employee or agent of Blinds superstore shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.

Events Beyond Our Control

We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.


You acknowledge and agree to be bound by the terms of Our privacy policy.

Third Party Rights

Except for Our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing Law

This contract is subject to English law and the exclusive jurisdiction of the English courts. If you are unsure about any of these terms and conditions then do not hesitate to contact us.